Shipping Info

Shipping Information

At Oozoro, we want your journey to begin the moment you place your order. We carefully pack every product and work with trusted delivery partners to ensure your luggage reaches you safely and securely.

Order Processing

Once your order is placed successfully, our team begins processing it. Orders are carefully checked, packed, and handed over to our delivery partners.

  • Orders are generally processed within 1–2 business days.
  • Orders placed on weekends or public holidays may be processed on the next business day.
  • You will receive order and shipping updates through the contact details provided during checkout.

Delivery Time

Delivery timelines may vary depending on your location and the availability of our delivery partners.

  • Metro cities: Typically 2–5 business days.
  • Other locations: Typically 4–8 business days.
  • Remote or extended service areas may require additional delivery time.

The estimated delivery timeline shown at checkout or communicated after your order should be considered the most accurate estimate for your specific location.

Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout before you complete your purchase.

Any promotional free-shipping offers will be subject to the terms and conditions applicable to that offer.

Order Tracking

Once your order has been dispatched, you may receive tracking details through the contact information provided at checkout.

You can use the tracking information to follow the progress of your shipment until it reaches you.

Delivery Issues

If your order is delayed, shows an incorrect tracking status, or has not arrived within the expected delivery window, please contact our customer care team.

We will work with our delivery partner to help resolve the issue as quickly as possible.

Damaged Package

If your package appears damaged or tampered with at the time of delivery, please contact us as soon as possible.

Where applicable, please keep the original packaging and provide photographs or other relevant details to help us investigate the issue.

Shipping Address

Please make sure that your shipping address, contact number, and other delivery details are accurate before placing your order.

Once an order has been dispatched, changes to the delivery address may not always be possible.

Need Help?

If you have any questions about your shipment or delivery, our customer care team is happy to help.

Customer Care: 10:00 AM – 7:00 PM

Email: support@oozoro.com

Phone: +91 98207 52802

Please Note: Delivery timelines are estimates and may be affected by factors such as weather conditions, public holidays, operational delays, or circumstances beyond our control.