Returns & Exchange

Return & Exchange Eligibility

Products may be eligible for return or exchange provided they meet the applicable conditions below:

• The product must be unused and in its original condition.
• The product must be returned with its original packaging, tags, accessories, and other items supplied with the order.
• The product should not show signs of use, damage, washing, alteration, or misuse.
• The return or exchange request must be raised within the applicable return window.

Damaged or Defective Product

If you receive a product that is damaged, defective, or has a manufacturing issue, please contact us as soon as possible after delivery.

Please share clear photographs or videos of the product and its packaging where required. Our team will review the issue and guide you through the next steps.

Wrong Product Received

If you receive a product different from what you ordered, please contact our customer care team. We will review the order details and help arrange the appropriate resolution.

Exchange

Exchanges may be available for eligible products, subject to product availability and the applicable terms of the exchange policy.

If the requested replacement product is unavailable, our team will communicate the available options.

Non-Returnable Conditions

A return or exchange may not be accepted if the product:

• Has been used, damaged, altered, or misused after delivery.
• Is returned without its original packaging, accessories, tags, or other supplied items.
• Shows signs of wear, scratches, stains, or other damage caused after delivery.
• Is returned outside the applicable return or exchange period.

How to Request a Return or Exchange

To initiate a return or exchange, please contact our customer care team with your order details and the reason for your request.

• Keep your order number ready.
• Provide photographs or videos if requested.
• Follow the return instructions provided by our customer care team.
• Pack the product securely in its original packaging before handing it over for return.

Refunds

Once the returned product has been received and inspected, we will communicate the status of your return request.

If your return is approved, the applicable refund will be processed according to the payment method and refund terms applicable to your order.

Return Shipping

Return shipping arrangements and applicable charges may vary depending on the reason for the return or exchange.

For products received damaged, defective, or incorrectly delivered, please contact our customer care team before sending the product back.

Need Help?

If you have any questions regarding returns, exchanges, or refunds, our customer care team is happy to assist you.

Customer Care: 10:00 AM – 7:00 PM

Email: support@oozoro.com

Phone: +91 98207 52802